Automotive Insights
Automotive Insights, LLC is the preferred provider to many of the best known automotive companies in the world.
We deliver value for you .
Automotive Insights works with their clients to develop a performance evaluation template.
     
Automotive Insights LLC is a leading provider of strategic and operational research programs  

Mystery Shopping

  Automotive Insights clients have individual expectations about the performance of their staff during customer interaction as they deliver a unique Branded Customer Experience. Therefore, it is important to tailor the performance evaluation of staff and customer service outlets involved in the mystery shopping research program accordingly.   

Automotive Insights works with their clients to develop a performance evaluation template that:

  •  Measures conformance to industry or manufacturer standards in Sales,
      Service, Parts, and Collision Repair
  •  Incorporates industry best practice techniques and methods
  •  Supports the business' intended Branded Customer Experience
  •  Weights the importance of different customer service attributes
  •  Enables trend analysis
  •  Enables accurate segmentation of customer service outlets to focus
      and tailor subsequent improvement initiatives
  •  Enables regional and national performance comparisons

For more information: info@automotiveinsights.com

     
         
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